Customer Care


Customer Service Excellence Award

Customer Service Excellence now replaces Charter Mark, the previous standard for customer service promoted by the Cabinet Office.  Not only was Deans Community High School the first school within West Lothian to meet this improved standard but the school achieved five best practice awards now known as compliance plus, en route to achieving the award.

Our Customer Care Standards are available below.

 

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Learn Direct Scotland gives Deans Top Rating

Deans Community High School is currently the only branded learning centre within West Lothian Council for LearnDirect Scotland.  The school helps people to carry on learning throughout their lives as it offers different ways of learning that are often more informal and flexible than traditional environments. Deans encourages people from different backgrounds to find a way back into learning.  The school recently had a Quality Enhancement and Development (QED) visit from LearnDirect Scotland. This focussed on process and practices in:

Quality assurance

Self assessment

Learner feedback

Opportunities for enhancement and development

 

In all ten areas focussed on, Deans scored a 1, which is the highest possible rating.

 

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Thanks to those of you who completed our Customer Surveys.  Some of the feedback and results are available below.  Please see our Customer Information board in the main reception area for more feedback and information.  We will also be including our 'You Said - We Did' reporting and responding to your comments and suggestions in our next Newsletter. 

We appreciate your feedback on our service and facilities.  Remember compliments and Concerns forms are always available at Reception. 

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Complaints

If you wish to make a complaint contact Neil Sharp, Community & Leisure Coordinator, who will help you with any information you require.  Copies of West Lothian Council comments and complaints procedures are available in the reception area.

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